As a childcare provider I find it is especially helpful to have a framework of guidelines laid down to explain to prospective parents they way I work with the children.
When a new family come to visit I give them a prospectus with all my policies in to look through. I find that this lays some ground rules and helps parents understand my views and practices concerning child care.
KidZone works to policies and procedures which are on display for parents to read at their leisure.
These policies include:
Aims and Objectives
Child Protection
Accident/Incident and Emergencies
Sun Safety
House Rules
Fire Policy
Complaints Procedure
Illness and Medication
Also contained in the Parent Pack are:
Child Records/Contact Details
Payment Procedures/Non Payment
Holiday Details